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Customer Promise 1

Customer Promise 2

You Said We Did 

This page is dedicated to detailing what you are telling us and how we are following up on this feedback

Our 6 Customer Promises outline what you should expect from us along with how we will measure our performance against these statements.  You find further details around our Performance on Performance Page

We have a number of ways in which we look for feedback, 

  • Transactional Surveys following any interaction
  • Complaints procedure 
  • Survey evaluations following any funding granted 
  • Customer Satisfaction surveys
  • Feedback via our social media channels
  • Face to face feedback at our community events
  • Consultation sessions
  • Via our Customer Panel 

If you have any comments or would like to get in touch with us please do so via:

Email: cvha@cvha.org.uk

Phone: 01698 268 855

Social Media Channels: X or Facebook 

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