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Customer Complaints

Customer Complaints

We value all feedback and use information from them to help improve our services.

If something goes wrong or you are dissatisfied with our services, please tell us by completing the simple form to the right.

We aim to respond to all Stage 1 complaints within 5 working days and Stage 2 within 20 workings days. 

Our complaints handling process, relevant policies and our Complaints Annual Report can be found below:

As part of our drive to continually improve our customer services we are always looking for feedback, if you have submitted a complaint with us and would like to provide some feedback you can do so by emailing us at or by phoning and speaking to a member of our Contact Centre Team on 01698 268855. 

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