Policies

Governance & IT Policies

File Description	File
Fraud Bribery and Money Laundering Policy
IT Policy Manual
Complaints Policy
Insurance Policy
Membership Policy
Customer Care and Service Standards Policy
Notifiable Events Policy
Data Retention Policy
Risk Strategy Policy
Data Protection and Information Sharing Policy
Serious Complaints or Grievance Against CEO Policy
Entitlement Payment & Benefits Policy
Settlement Agreements Policy
Equality and Diversity Policy
Social Media Policy
Expected Behaviours Policy
Standing Orders and Delegated Authority Policy
CVG Privacy Policy

Housing Maintenance Policies

File Description	File
Maintenance Policy Manual February 2020

Housing Policies

File Description	File
HM01NL Housing Allocation Policy - North Lanarkshire
HM01SL Housing Allocation Policy - South Lanarkshire
HM02 Arrears Policy
HM03 Void Management Policy
HM04 Anti Social Behaviour (ASB) Policy
HM05 Customer Allowances Policy
HM06 Agreements Leases and SSSTs Policy
HM07 Rent Setting and Service Charges Policy
HM08 Shared Ownership Arrears Policy
HM09 Tenancy Sustainment Policy
HM10 Income Maximisation Policy
HM11 Decant Policy
HM12 Shared Ownership Policy
Mid Market and Market Rent Lettings

HR Policies

File Description	File
HR Policy Manual
HR15 Health and Safety Policy