Policies

Finance Policies

File Description	File
F8 Treasury Management Policy

Governance & IT Policies

File Description	File
Complaints Policy
Customer Service and Service Standards Policy
CVG Privacy Policy
Data Protection and Information Sharing Policy
Data Retention Policy
Entitlement Payment & Benefits Policy
HR10 CVG Equality, Diversity and Inclusion Policy
Expected Behaviours Policy
Fraud Bribery and Money Laundering Policy
Insurance Policy
IT Policy Manual
Membership Policy
Notifiable Events Policy
Risk Strategy Policy
Serious Complaints or Grievance Against CEO Policy
Settlement Agreements Policy
Social Media Policy
Standing Orders and Delegated Authority Policy

Housing Maintenance Policies

File Description	File
Maintenance Policy Manual February 2020

Housing Policies

File Description	File
HM01 Allocations Policy
HM02 Arrears Policy
HM03 Void Management Policy
HM04 Anti Social Behaviour (ASB) Policy
HM05 Customer Allowances Policy
HM06 Agreements Leases and SSSTs Policy
HM07 Rent Setting and Service Charges Policy
HM08 Shared Ownership Arrears Policy
HM09 Tenancy Sustainment Policy
HM10 Income Maximisation Policy
HM11 Decant Policy
HM12 Shared Ownership Policy
Mid Market and Market Rent Lettings

HR Policies

File Description	File
HR10 CVG Equality, Diversity and Inclusion Policy
HR15 Health and Safety Policy