Policies Governance & IT Policies File Description FileComplaints Policy Customer Service and Service Standards Policy CVG Privacy Policy Data Protection and Information Sharing Policy Data Retention Policy Entitlement Payment & Benefits Policy Equality and Diversity Policy Expected Behaviours Policy Fraud Bribery and Money Laundering Policy Insurance Policy IT Policy Manual Membership Policy Notifiable Events Policy Risk Strategy Policy Serious Complaints or Grievance Against CEO Policy Settlement Agreements Policy Social Media Policy Standing Orders and Delegated Authority Policy Housing Maintenance Policies File Description FileMaintenance Policy Manual February 2020 Housing Policies File Description FileHM01 Allocations Policy HM02 Arrears Policy HM03 Void Management Policy HM04 Anti Social Behaviour (ASB) Policy HM05 Customer Allowances Policy HM06 Agreements Leases and SSSTs Policy HM07 Rent Setting and Service Charges Policy HM08 Shared Ownership Arrears Policy HM09 Tenancy Sustainment Policy HM10 Income Maximisation Policy HM11 Decant Policy HM12 Shared Ownership Policy Mid Market and Market Rent Lettings HR Policies File Description FileHR15 Health and Safety Policy
