Skip to Main Content

Our Performance

Performance and How We Are Doing

We are committed to managing our performance effectively and proactively. 
Our aim is to deliver a good quality service and pursue continuous improvement. 
We do this is in a number of ways including:
  • Quarterly complaints and compliments monitoring
  • Annual Complaints Report 
  • Quarterly monitoring of the Scottish Social Housing Charter.
  • Transactional surveys following any interaction with us 
  • 3 yearly customer satisfaction survey with tenants and owners. 
  • Rolling internal audit programme.
  • Rolling action plan of work with Clyde Valley Customer Panel.
This is considered throughout the whole organisation with the main results on how we have used the information to improve services published in our:
  • Annual performance report
  • Annual value for money statement
  • Quarterly "You Said, We Did" report
  • Annual Complaints Report 
  • Newsletters
  • Monthly eBulletins
Most recent publications are available to view on this page.

You can view our latest performance data at

Clyde Valley Housing - Customer Satisfaction Video

SFHA Logo   Customer Service Excellence      Happy To Translate   Tech Charter logo