Performance and How We Are Doing
We are committed to managing our performance effectively and proactively. Our aim is to deliver a good quality service and pursue continuous improvement.
We do this is in a number of ways including:
- Complaints and compliments monitoring.
- Monitoring of the Scottish Social Housing Charter.
- Transactional surveys following any interaction with us.
- Yearly customer satisfaction survey.
- Rolling internal audit programme.
- Consultation with our Clyde Valley Customer Panel.
This is considered throughout the whole organisation with the main results on how we have used the information to improve services published in our:
- Annual Performance Report
- Annual Value for Money Statement
- Newsletters
- eBulletins
- Annual Customer Engagement Report
You can view our latest performance data at www.housingregulator.gov.scot/
What we spend and how we spend it
| File Description | File |
|---|---|
| Financial Statements (Year End 31 March 2025) |  |
| Financial Statements (Year End 31 March 2024) | |
| Financial Statements (Year End 31 March 2023) | |
Annual Performance
| File Description | File |
|---|---|
| Performance Management Guidance and Framework | |
