Performance and How We Are Doing
We are committed to managing our performance effectively and proactively.
Our aim is to deliver a good quality service and pursue continuous improvement.
We do this is in a number of ways including:
- Quarterly complaints and compliments monitoring
- Annual Complaints Report
- Quarterly monitoring of the Scottish Social Housing Charter.
- Transactional surveys following any interaction with us
- 3 yearly customer satisfaction survey with tenants and owners.
- Rolling internal audit programme.
- Rolling action plan of work with Clyde Valley Customer Panel.
This is considered throughout the whole organisation with the main results on how we have used the information to improve services published in our:
- Annual performance report
- Annual value for money statement
- Quarterly "You Said, We Did" report
- Annual Complaints Report
- Newsletters
- Monthly eBulletins
Most recent publications are available to view on this page.
You can view our latest performance data at www.housingregulator.gov.scot/
You Said We Did
| File Description | File |
|---|---|
| You Said We Did Q1 2021 |  |
What we spend and how we spend it
| File Description | File |
|---|---|
| Financial Statements (Year End 31 March 2021) | |
| Financial Statements (Year End 31 March 2020) | |
| Financial Statements (Year End 31 March 2019) | |
| Financial Statements Return 2019 | |
Annual Performance
| File Description | File |
|---|---|
| CVHA Complaints Annual Report 2020.21 | |
| Performance Management Guidance and Framework | |
