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Repairs update 

Due to increased lockdown restrictions, we will be operating an emergency only Repairs service until further notice

If your repair is of an emergency nature please call 0800 073 0703

Should you have a non-emergency repair, please report it via our online contact form which can be found below and we will contact you once restrictions allow.

To help you understand the types of emergency repairs we can attend to at this time please read the below examples:

A repair is categorised as an Emergency if attendance by an operative is required to make safe or repair any defect/s that may deteriorate quickly into a health and safety issue or cause significant damage to the property if not attended to.

Examples of ‘Emergency Repairs’ include the following:

significant water ingress to property where the tenant is unable to stem the ingress;

significant leaks from water or heating pipes, tanks or cisterns where the tenant is unable to stem the flow;

burst pipes;

no water supply;

blocked or leaking foul drains or soil stacks;

choked toilet, where there is only one toilet in house;

toilet not flushing, where there is only one toilet in house;

no heating;

blocked flue to boiler;

loss or partial loss of gas supply;

full loss of lighting and / or power,

dangerous or unsafe electrical power or lighting socket, or electrical fitting;

no lighting or power;

faulty cooker control unit;

unsecured external door or windows on a lower level;

broken windows; and

any Health & Safety related issue.

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