You Said We Did
This section is dedicated to detailing what you are telling us and how we are following up on this feedback
Our 6 Customer Promises outline what you should expect from us along with how we will measure our performance against these statements. You find further details around how well we are meeting these promises here
We have a number of ways in which we look for feedback,
- Transactional Surveys following any interaction
- Complaints procedure
- Survey evaluations following any funding granted
- Annual Customer Satisfaction surveys
- Feedback via our social media channels
- Face to face feedback at our community events
- Consultation sessions
- Via our Customer Panel
Your feedback is really important to us and helps us learn where we can improve, you can read actions we have taken over the last year based on your experiences and what you have told us in our You Said We Did reports;
