Our Customer Promises are measured through short surveys completed after you interact with us. Each year, we set performance targets to help us monitor and improve the service we provide.

We publish quarterly updates so you can see how we are performing against these targets and how we are progressing towards meeting our commitments to customers. The table below shows our current targets and our performance to date.

You can read more about our Customer Promises and Commitments here.

As part of measuring our success we also provide quarterly reports detailing actions we have taken from feedback you have provided us, we refer to these as You Said We Did reports which you can read here.