Our Contact Centre take all calls.
You can report repairs to us 24 hours a day, 7 days a week by emailing cvha@cvha.org.uk or completing the online contact form on our website Report A Repair (cvha.org.uk)
For emergency repairs please call 01698 268855
A repair is categorised as an Emergency if attendance by an operative is required to make safe or repair any defect/s that may deteriorate quickly into a health and safety issue or cause significant damage to the property if not attended to.
Examples of ‘Emergency Repairs’ include:
- significant water ingress to property where the tenant is unable to stem the ingress;
- significant leaks from water or heating pipes, tanks or cisterns where the tenant is unable to stem the flow;
- burst pipes;
- no water supply;
- blocked or leaking foul drains or soil stacks;
- choked toilet, where there is only one toilet in house;
- toilet not flushing, where there is only one toilet in house;
- no heating;
- blocked flue to boiler;
- loss or partial loss of gas supply;
- full loss of lighting and / or power,
- dangerous or unsafe electrical power or lighting socket, or electrical fitting;
- no lighting or power;
- faulty cooker control unit;
- unsecured external door or windows on a lower level;
- broken windows; and
- any health and safety related issue.
