Pre-pay Meters
Smart meter top up – you can do this online using the usual process. If you are struggling financially due to working restrictions, your energy supplier may be able to top up your meter if it is an emergency situation.
Electrcity key or gas card top up – you can pay your supplier directly by phone and they will then send a special code to a pay-point near to you. This code can then be picked up by family or friends. If you don’t have anyone who can do this for you, your supplier may be able to send a key or card to your home that will allow you to top up.
General tips – it’s a good idea to keep topping your meter up with extra money whenever you can to build up plenty of credit .
If you or anyone in your homes has any underlying health conditions, you should also contact your energy supplier to let them know. They will add you to the Priority Service Register, which will give you extra support should you need it.
The main energy suppliers and their contact details are listed below. Many of these suppliers have a live chat option on their website if you have no phone credit.
SSE - www.sse.co.uk Customer Services - 0345 026 2658 Priority Service 0345 071 9852 |
EDF - www.edfenergy.com Customer Service – 0333 200 5100 |
EON - www.eonenergy.com 0345 303 3040 |
Utilita - utilita.co.uk Customer Service 0345 2067 33 |
Bulb bulb.co.uk Customer Service 0300 303 0635 |
OVO - forum.ovoenergy.com/ Customer Service 0330 102 7517 |
Scottish Power - community.scottishpower.co.uk/ Customer Service 0800 027 0072 |
Scottish/ British Gas - https://www.britishgas.co.uk/ Customer Service 0220 100 0303 |
Npower - www.npower.com Customer Service 0330 100 3000 text phone 0800 413 016 |