We're here to help

At Clyde Valley Housing Association, we’re committed to making every interaction with our customers clear and meaningful. Whether you're calling, emailing, or using one of our online forms, our dedicated in-house Contact Centre is your first point of contact. Our team is trained to handle a wide range of enquiries efficiently and with care, ensuring you get the support you need, whenever you need it.

We use a Customer Relationship Management (CRM) system to log and track all communications. This helps us respond quickly, monitor service quality, and continuously improve how we support you. Every contact is an opportunity to deliver on our customer promises and strengthen our relationship with you.

Contact Us

We're here to help, 24 hours a day, 7 days a week.

You can reach us by phone on 01698 268855, and a member of our team will be available to assist you.

Alternatively, email us at cvha@cvha.org.uk and we’ll get back to you as soon as possible.

You can also report issues using one of our online forms, just use the options on the right-hand side of this page.

Emergency Repairs & Issues

If you're experiencing an emergency, please contact the appropriate service directly:

Gas Leak Call the National Gas Emergency Service immediately on 0800 111 999
Power Outage Contact Scottish Power on 0800 111 4686
No Water Supply / Burst Pipes Call 0800 077 8778
Gas Heating Repairs Call 0844 579 6493 or 0141 646 5091
All Other Emergency Repairs Call 01698 268855

Online Reporting Forms

Housing Enquiries

Make a Complaint

Report a Repair

Anti-Social Behaviour Issues

Anti-social behaviour should be reported in the first instance to Police Scotland on 101.

You can also contact your Local Authority’s Out of Hours ASB Team:

Local Authority	Contact Number
South Lanarkshire Council	0800 242 024
North Lanarkshire Council	0300 123 1382
East Dunbartonshire Council	0300 123 510