Putting our customers first is at the heart of what we do.
Keeping you safe in your home is a key part of this and is a commitment we make to you. This means ensuring all gas safety checks are up to date within your home at all times.
We are legally responsible for carrying out an annual safety check of all gas appliances belonging to the Association. Faulty appliances can cause explosions and can also give off poisonous carbon monoxide fumes - with possibly fatal consequences. We have a legal duty to make sure all of our gas appliances, gas pipes and flues in your home are checked every year by our contractors City Technical Services.
When your home’s gas safety check is due, we will send you a letter with a fixed appointment. The letter will include details of how to contact the contractor if you need to re-arrange the appointment. The engineers will call round at the arranged time to complete the necessary checks.
Unfortunately, there is an increasing number of our customers refusing entry to City Technical Services to complete these legal checks, these missed appointments have a huge financial impact on the association as well as wasting time and resources.
If you refuse to allow us access or do not keep to appointments, we will have no other option but to force access. You will also be charged costs for any forced access. This is, of course, a last resort and we will always make reasonable efforts to gain access at a suitable time; City Technical is incredibly flexible and they can arrange to visit you at a time that suits - any day of the week in a 2 hour time slot between 8am – 8pm.
If we still hear nothing, a ‘final notice’ letter will be issued warning you that we will start proceedings to gain entry, or take possession of your property. You will be charged for any costs we incur as a result of legal or other actions we have to take to ensure the gas service is completed.
