The Scottish Social Housing Charter which was introduced from April 2012 and its purposes is to improve the quality and value of the services that social landlords deliver for their tenants and other customers.
It does this by:
- providing tenants and other customers with a clear statement of what they can expect from social landlords, and helping them to hold landlords to account, and
- focussing the efforts of social landlords on achieving outcomes that matter to their tenants and other customers
Should customers feel that the Association consistently and repeatedly fails to achieve outcomes in the Charter as agreed, or we do not report our performance annually then you can report this as a significant failure to the Scottish Housing Regulator to review. A factsheet on Complaints and Significant Performance Failures is attached to the right - just select the button.
However, any complaints in relation to services should be directly to the Association in the first instance through our Complaints Process.
Significant Performance Failures Information