CVG has always acknowledged the hugely important role that our people play in achieving excellence year on year and so have our customers. Our performance has been strong over the last year and everyone has shown a huge commitment once again to providing a high quality service for our customers.
After last year’s resounding success, we held our third Star Awards event virtually on Friday 11th December, to celebrate and recognise our people's amazing achievements. Whilst our performance results are clearly a collective effort and achievement, we believe that our annual ‘Star Performers’ recognition scheme is a fantastic way of involving all members of the organisation in the nomination of individuals and teams who have really gone above and beyond all expectations.
There are seven categories which our team can nominate their colleagues in, we were delighted to receive a huge amount of nominations which is testament to the support our team have for each other and recognising the work that is carried out. We woud like to say a big thanks to our Board and Customer Panel Members who had the difficult job of selecting the winners in each category.
Stellar Service Award (Team or individual)
BE all about the customer
The CVG Stellar Service Award recognises great individual and/or team performance which has made a clear contribution to delivering outstanding Customer Service to either external or internal customers in a hugely positive manner.
Winner: Becky Cassidy, Housing Officer
Shooting Star (Individual)
The CVG Shooting Star Award recognises individuals who have made fantastic progress in their personal or professional development, achieving great results and moving their career or capability forward for the benefit of the business and achieving better results for our customers.
Winner: Julie Bell, Housing Officer
Bright New Star (Individual)
BE driven by excellence
The CVG Bright New Star Award recognises our newer employees who have demonstrated great potential to perform with excellence for their customers in their initial time with CVG and have exceeded expectations of performance levels and taking on new responsibilities.
Winner: Cameron Ashwood, IT Assistant
Shining Star (Individual)
The CVG Shining Star Award recognises those who dedicate their time to volunteering, fundraising, caring for others, supporting or mentoring colleagues or working in their local community, thereby making a very real and important difference to the lives of others.
Winner: Amy Robertson, HR Officer
Championing our values
The CVG Superstar Award recognises an individual who is an all round great performer who demonstrates our values, is a great team player, supports and considers others and is a role model for the culture of the organisation.
Winner: Kevin McGhee, Repairs and Maintenance Manager
Star Gazer (Team or Individual)
Championing our values
The CVG Stargazer Award recognises an individual or team who have improved the customer or staff experience as a result of demonstrating their ability to think and be creative and think differently in finding a customer solution.
Winner: Angela Cairns, Senior Housing Officer: Revenue/Income Max team
Triple Star (Team)
Together we make a difference
The CVG Triple Star Award recognises teams who have really shone in terms of their collective ability to deliver results, work collaboratively together and with others, exceed expectations and go above and beyond when delivering their services to either internal or external customers.
Winner: All staff, The judges wanted to recognise all staff for the hard work and dedication to what has been a difficult year but everyone has pulled together and continued to deliver a high quality service for our customers.