Your new CVG Contact Centre is open and handling all contact with customers.

The Contact Centre provides a reliable, consistent service that will focus on meeting your needs and providing you with the best customer experience.  You have the opportunity to engage with us across a range of media channels including telephone, email, text message and webchat, we are also working on a new online self-service customer portal.

This means you can be confident that when you contact us we will be in a great position to answer your enquiry and meet your needs as quickly as possible.

Watch this space for regular updates on how you will be able to contact us and the benefits of having a Customer Contact Centre!

If you would like to share your views and ideas on how to help shape our services, including our new customer portal, then please contact our Customer Services Manager, Lee Valantine on 01698 268855 or email cvha@cvha.org.uk,

Thank you!

Benefits of a Contact Centre 

1. It will improve your experience.  It will be easier for you, our customers to contact us. We can offer support to you through web based chat, we will be able to reply faster to emails, and provide knowledgeable  answers on our social media sites and our call response times will be greatly reduced.

 2. We will be able to review and record our interactions with you to improve our customer relations and shape and evolve our services based on the feedback that you give us 

3. Our Contact Centre will be able to provide you, our Customers, with a reliable and consistent experience with reduced effort 

4. Our Advisors will be professional, friendly and proactive in helping to try and resolve your enquiry with speed and efficiency.  We want you our Customers to feel valued. 

Timeline of progress