Carolin Wilson

With over 20 years of experience in the social housing sector, I have worked across a range of departments, with a strong focus on Housing Services. My career has centred on delivering frontline customer service to a diverse range of customers, both social and private, as well as engaging with key stakeholders. I am committed to providing a high‑quality customer experience, internally and externally, and take pride in building positive, effective relationships.

Throughout my career, I have developed a comprehensive understanding of housing legislation, regulatory requirements, and the operational needs of day‑to‑day Housing Management. This knowledge, combined with extensive hands‑on experience, enables me to support service delivery that is compliant, responsive, and customer‑focused.