Mark joined Clyde Valley Group in 2026 as the Customer Experience Manager, supporting the Group to develop and continually improve the experience we provide to our customers. Mark's role focuses on bringing together customer feedback, insight and service performance to identify opportunities for improvement and ensure the customer's voice is reflected in how our services are designed and delivered.
Mark has over 20 year's experience across customer service, complaints, performance and service improvement within the private and voluntary sectors. Throughout his career Mark has led teams, supported service transformation and delivered projects aimed at improving customer outcomes, including the development of new systems, processes and ways of working.
Mark is passionate about making services simpler and more accessible for customers, getting things right first time and learning when things don't go as planned. Mark looks forward to working with colleagues and customers across Clyde Valley to strengthen our customer-focussed approach and support the Group in delivering its customer-led strategy.
