Annual Customer Satisfaction Survey 2025
Our independent research partner, Research Resource, will be carrying out our annual Customer Satisfaction Survey between 28 October and 30 November 2026.
The survey will mainly be conducted face-to-face in customers' homes, although some customers may be contacted by telephone to help ensure we receive enough responses.
Around 500 households will be selected to take part, representing our wider customer base, so not every customer will be contacted.
If you are approached by a Research Resource interviewer, they will carry official identification and a Letter of Representation from us confirming they are acting on our behalf.
Your feedback is extremely important and helps us understand what we're doing well and where we can improve our services. If you are invited to take part, we would encourage you to share your views.
If you have any questions about the survey, please get in touch with our Customer Contact Team, who can provide further information and re-assurance.
