Customers of CVHA will be receiving a survey link via SMS and Email, this ICS Survey is asking for your views on Clyde Valley Housing Association
We're always looking for ways to improve our services, which is why we're working with the Institute of Customer Service (ICS), the UK's independent professional body for customer service. By completing this short survey, you'll help us understand what we're doing well and where we can improve. The survey is used by organisations across the UK, allowing us to compare our performance and identify opportunities to deliver an even better service to our customers. In order to get this insight into how we are doing we would really appreciate your feedback.
This is a standardised survey used by ICS members across many sectors and companies. Feedback from this survey will allow us to understand where we are performing well and where the biggest opportunities are for improvement.
We would be really grateful if you could take 10 minutes to complete this short survey by clicking on the following link ICS Survey
In order to try and reach as many people as possible we’re sending this link out via text, email and will be adding to our Facebook page. Please feel free to share with other people in your household if they would like to share their views. We are keen to hear from all customers that live in CVHA properties as well as the person named on the tenancy.
If you have any issues completing the survey via the link but are keen to provide your feedback, please contact our Contact Centre and they can go through the questions with you.
