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Customer Promise

Over the last few months we have been carrying out some important work to better understand your needs and expectations of services.  To make this an independent process, we appointed a company called Research Resource to speak to you about what a good service looks like (and what a bad service looks like!) and what your expectations of us are. 

Thank you to all of you that took part in Focus Groups, Interviews and Surveys throughout this research.  I am pleased to share with you a new set of Customer Promises based on what you told us through this research.  These represent 6 promises that Clyde Valley Housing Association will make to all customers, relating to how we deliver services to you.  We will measure these by seeking your feedback on these. 

Should you have any comments or questions then please email these to

Customer Promise 1   Customer Promise 2

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