Through a successful application to Scottish Governments Community Resilience Fund, which was established to help support local responses to the pandemic, Clyde Valley have been delighted to create a new 1 year Community Connector role within the business.
The focus of the Community Connector role will be to work with our customers and support them to become digitally included and overcome many of the barriers to inclusion by providing access to iPads, mobile phones, WIFI and accessible digital learning. This, in turn, will offer increased opportunities to engage with our customers beyond our traditional face to face transactions.
This role links into the partnership already established between Clyde Valley Group and Connecting Scotland, a Scottish Government initiative being delivered by the Scottish Council for Voluntary Organisations, which was set up in response to the pandemic with the aim of helping get digitally excluded citizens in Scotland online.
Deborah McCabe commented ‘Our world is becoming increasingly digital, a phenomenon that has been accelerated due to the current pandemic leaving many people in our communities at a technological disadvantage, unable to engage with and access the services and opportunities they require to improve their current circumstances.’
Over the next 12 months Deborah will be looking to draw on staff experience and engage with our customers to look at the challenges they face and how we can help improve their situations. Deborah will be looking to develop a digital information bank and a network of local and statutory partners.
Fin Smith, Customer Service Director said ‘We were delighted to be successful in our bid for funding to establish this important post. We were even more delighted that we were then able to bring someone of Deborah’s calibre into the role. Ensuring that our customers can make effective use of digital services is a priority for us as an organisation and I am really looking forward to seeing the impact that Deborah will have in this area.’