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Rent: Covid-19 update

In response to the public health crisis, the Scottish Government passed an emergency law to protect tenants from eviction during the pandemic. The legislation requires landlords to give longer notice periods to tenants, of up to six months, where they intend to take legal action in the Sheriff Court to re-possess a property and end a tenancy.

 We have been working with our tenants who have been experiencing financial difficulty during this time to offer support, guidance and reassurance, however, there are a small proportion of tenants who were in arrears prior to lockdown on 23rd March 2020 and who have not made contact with any of our services for support or guidance. 

We will continue to try and engage with those households who we haven’t been able to get in touch with and those who have not contacted us to try and provide advice, assistance and support again before progressing with legal action.  If you have been in contact with us and made an arrangement this will not impact you. 

If you require advice and support please get in touch by calling us on 01698 268855, our team of experienced officers are here to help.

 If you need any help or advice with your rent account or if you are worried about a change in circumstances due to loss of earnings, please contact our Rent team.  We can advise on what you can claim if you are unable to work due to you or someone in your household being ill or self-isolating. It is important you keep in touch with us if you are experiencing problems.

 Contact details for our team can be found on our contacts page

 If you normally come into our office to pay your rent or factoring account in cash please click Pay Rent

 You can continue to pay your rent in the following ways:

  • By telephone - just call 01698 268855 and choose Option 1
  • Use your Allpay card at any Post Office or Paypoint
  • On-line by visiting here.

Pay Rent

Pay by Direct Debit

Direct debit is the easiest way to pay your rent. Money is taken directly from your bank account without you having to remember to do it. Just download the form and return it to us when you have filled it in. Contact us if you need more information or assistance.

Other Payment Methods

You can also pay online using the Allpay facility. If you wish to discuss other payment methods please contact us on 01698 268855.

FAQ's Rent 

Please note the advice and information contained in this FAQ is being provided at a point in time, we will endeavour to regularly update contact details and web links as these are updated by organisations involved.

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