What is the role of a Customer Panel Member?
To ensure that CVHA provides housing services that are of the highest standards to our customers and the communities where we have homes.
The Panel will do this by:
- Reviewing housing service delivery and performance by looking at data provided
- Review policies and procedures and provide scrutiny
- Provide feedback and recommendations on how housing services can be improved
The main focus of the work will be to review and inspect CVHA policies, be consulted and provide feedback on any changes CVHA departments are making and provide feedback and recommendations which will improve services delivered.
The Customer Panel will set its own work programme but will also consider requests and advice from CVHA's Management Team and Board.
If you are interested in joining the Customer Panel, please have a read through of the below documents. To register your interest, you can complete the contact form to the right hand side of this page, contact us directly via our contact centre or speak to one of our customer service officers.
Once you have registered your interest a member of Wellbeing team will make contact and have an informal chat with you about the role of the Panel. They will also look to arrange an induction session with you before you join any meetings. If at any point during the initial conversation, induction session or even after the first meeting you decide it's not for you there is no obligation to continue. This is a voluntary role, there is no commitment period to sign up to.
Meetings take place in our Scott Street Office in Motherwell from 5.30pm - 7.30pm.
| File Description | File | Size |
|---|---|---|
| CVHA Customer Panel - Join Us 2022 |  | 2MB |
| CVHA Customer Panel - Induction 2022 | | 190KB |
| CVHA Customer Panel - Terms Of Reference 2022 | | 297KB |
| CVHA Customer Panel - Code Of Conduct 2022 | | 47KB |
Want to get Involved?
If you would like to be involved in the Customer Panel, please complete this simple form below.
