Repairs service: Covid-19 update
Our offices remain closed to customers however normal services are being offered between Monday to Thursday 9am - 5pm and Friday 9am - 4.30pm
You can report a repair online or by contacting us via our main telephone number on 01698 268 855 and pressing option 2
If you have an emeregency repair and it is outwith office hours please dial 0800 073 0703
Our repairs team continue to work through jobs that were raised prior to lockdown, if you had raised a job and have not yet heard from our staff please get in contact to let us know. We would like to assure our customers that any of our staff or contractors attending your property are following Government safety guidelines. Should you or anyone in your household develop any symptoms prior to staff visiting your home please contact us ASAP.
As of Monday 29.06.20 we will be re-introducing the forced access procedure for gas servicing with the exception of anyone who is shielding or self isloating. It is imperative that customers provide access to ensure the annual gas servicing visit is carried out for the safety of tenants. This is our fall back position and normal procedure prior to lockdown.
We would like to thank our customers for their patience as we continue to navigate operating a service during these challenging times, we appreciate it can be frustrating to wait on repairs that are outstanding and want to assure everyone our staff are working hard and they are here to help. Please dont hesitate to contact us.