Performance and How We Are Doing

We are committed to managing our performance effectively and proactively.  Our aim is to deliver a good quality service and pursue continuous improvement. We do this is in a number of ways including:

- Quarterly complaints and compliments monitoring.
- Quarterly monitoring of the Scottish Social Housing Charter.
- Independent monthly customer feedback.
- 3 yearly customer satisfaction survey with tenants and owners. 
- Rolling internal audit programme.
- Rolling action plan of work with Clyde Valley Customer Panel.

This is considered throughout the whole organisation with the main results on how we have used the information to improve services published in our:

- Annual performance report
- Annual value for money statement
- Quarterly "You Said, We Did" report
- Newsletters

Most recent publications are available to view on this page.

You Said We Did
Document Title File
You Said We Did_Quarter 1 (2019/20) PDF icon
You Said We Did - Quarter 4 (2018/19) PDF icon
You Said We Did - Quarter 3 (2018/19) PDF icon
You Said We Did- Quarter 2 2018/19 PDF icon
You Said, We Did - Quarter 1 (2018/19) PDF icon
What we spend and how we spend it
Document Title File
Financial Statements Return 2019 PDF icon
Financial Accounts 2018-19 PDF icon
Financial Accounts 2017-18 PDF icon
Annual Performance
Document Title File
ARC Return 2018 - 19 PDF icon
Landlord Report 2018 - 19 PDF icon
Internal Audit Plan PDF icon