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Our contact centre celebrates its 1st year of success

Following the launch of our dedicated customer Contact Centre in 2021, our aim was to  improve customer experience and provide a first class front-line service. The Contact Centre is there to provide quick and easy solutions to our customers to ensure that we’re there for them, when they need us most.

Our friendly and professional Contact Centre Team can be contacted vis, telephone, social media and email.

Did you know, our team have handled over:

  • 60,000 telephone calls
  • 19,000 emails
  • 150 DMs on our Socials

We are continuously working to improve our offer to our customers utilising our customer feedback, our ambition is to provide a customer experience that rivals the very best service providers.

Fin Smith, Customer Service Director from Clyde Valley Group commented:

“We continue to focus on customer service featuring complementary services. Our Wellbeing Hub is focused on addressing local issues with practical help whether it’s tackling fuel poverty or addressing digital exclusion by equipping local people with ipads. Our Contact Centre has just celebrated its first anniversary and in that time, we’ve spoken with and helped thousands of customers. We’ll always be available to speak with customers and these relationships inform how the Group operates and the development of new services.

‘We are in daily contact with customers and understand that they are continuing to deal with the fall-out from COVID and facing unprecedented pressures with the cost-of-living crisis. Our purpose extends beyond providing homes and a social purpose drives everything the team does at Clyde Valley.”

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