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Fuel Bank Foundation 

Juggling finances and managing an energy account can be tricky but your supplier can give you a helping hand should you need it if you are:  The first step is the most important - get in touch with your supplier if you are:

  • Worried about paying your electricty or gas bill
  • Struggling to top up your meter
  • Needing some short - term support or your cicrumstances recently changed  

The Fuel Bank Foundation are there to help homes in Fuel Crisis by providing people with the breathing space they need to get back on their feet.

We are pleased to be working alongside the Fuel Bank Foundation, you can be referred to this funding if 

  • you/your household is responsible for paying for your electricity and/or gas
  • you/your household pay for your electric and/or gas via a prepayment meter 
  • you/your household is close to or already using the emergency credit facility on your electric and/or gas meter or you have been dis-connected 

You can refer yourself to this scheme by emailing or by speaking to a member of our Customer Service Team

Home Energy Scotland

Helping you stay warm for less

Home Energy Scotland is pleased to be working with CVG to support households with free and impartial energy advice and support. Covering everything from simple energy saving tips in the home to transport and active travel advice, Home Energy Scotland’s friendly advisors can offer vital support to tenants.  Home Energy Scotland is a network of local advice centres covering all of Scotland. Our expert advisors offer free, impartial advice on saving energy, keeping warm at home, renewable energy, greener travel and cutting water waste. We’re funded by the Scottish Government and managed by the Energy Saving Trust. Our mission is to help people in Scotland create warmer homes, reduce their bills and help tackle climate change.

We’ll help you stay warm and well. Recent research by Home Energy Scotland* has revealed that 70% of people in Scotland feel concerned about energy bills rising, with almost two thirds using more energy than usual during the first 12 months of the pandemic. The research also found that 59% of Scots have noticed a worrying rise in their energy bills already.

Simple steps like changing your thermostat settings in the warmer months, regularly switching your energy supplier or changing the way you pay can all make positive changes to the amount you spend on keeping you warm and well at home.

Speak to an advisor If you’re worried about your energy bills or would simply like some advice about saving energy at home, call Home Energy Scotland free of charge on 0808 808 2282. You can also contact our Advice Team by email at 

Our top tips for a cosier winter

Everyone wants a warm home without spending too much on their energy bills and with winter just around the corner, CVG has teamed up with Home Energy Scotland to share some top tips to help keep you cosy for less. 

Boost your energy saving know-how and be in with a chance of winning £500 towards your energy bills. Find out more and Enter Here. Terms and conditions apply.  Enter here

Set your heating controls to manage the temperature of your home. Remember to use the weekday and weekend settings. 

Keep your radiators clear and avoid putting furniture against them. Drying your washing on the radiator can make your house colder, and can also encourage condensation and mould growth.

Your room thermostat should be set to the lowest comfortable temperature (typically between 18°C and 21°C ) Turning down the room thermostat by one degree can save up to £55 a year. 

Use heavier curtains during the winter months and make sure you close them when it gets dark to keep the heat in and the cold out.

Funded by the Scottish Government, Home Energy Scotland (HES) provides free and impartial energy advice to help Scottish householders to reduce their energy costs and create warmer homes. Support ranges from advice on how to manage your heating controls or shop around for a cheaper energy supply, or check to see if you’re eligible for financial support, benefits and incentives.

To find out how Home Energy Scotland can help you, call freephone 0808 808 2282 or email and an advisor will call you back. Alternatively, visit or follow @HomeEnergyScotlandSC on Facebook.

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