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COVID Health Advice

If you have developed a new continuous cough and/or a fever/high temperature in the last 7 days or a member of your family has you must self-isolate for 14 days from the start of your symptoms even if you think your symptoms are mild.

Phone your GP or NHS 24 (111) if your symptoms:

  • are severe or you have shortness of breath;
  • worsen during home isolation;
  • have not improved after 7 days.

You should only phone your GP or NHS 24 (111) if you develop breathlessness or it worsens, especially if you:

  • are 60 years old or over;
  • have underlying poor health;
  • have heart or lung problems;
  • have a weakened immune system, including cancer;
  • have diabetes.

If you have a medical emergency, phone 999 and tell them you have COVID-19 symptoms.


To protect yourself and others, it is best to:

To kill germs, wash your hands with soap and water, or use a sanitiser gel.

Always carry tissues with you and use them to catch your cough or sneeze.

Bin the tissue.

For the latest public information on coronavirus visit: 


We are grateful to all of our customers and staff for their patience, support and understanding at this difficult time.

During this time, all staff will work from home to try and we will try our very best to continue to deliver services to tenants and customers. We aim to minimise the impact this will have on tenants, however we thank you in advance for your patience and understanding during this time.

You can contact us via the following ways:

  • Calling – 01698 268855 (or 01698 688030 if you want to speak to your housing officer)
  • Email –
  • Twitter – @cvha_

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