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Covid-19 Survey

Covid Surveys

We issued a questionnaire to customers during the summer to understand the impact of Covid-19 on income and wellbeing. We were able to provide targeted support to customers based on the responses to that survey.

As we entered autumn, we issued another survey to our customers to find out more about how Covid-19 was impacting you after 6 months of the pandemic and how could can help.  We sent out a text to all of our customers, where we had up to date mobile numbers, informing everyone we were keen to hear from you.

We now want to give you all another opportunity to complete our Covid-19 survey. Please take part even if you completed this in October, we are seeking to track the impact of Covid as time goes on.  You can complete this survey via our website or by following the link:

This will really help us to track what is happening, how customers continue to be impacted by the pandemic and offer you the right support if your circumstances change. 

If you would like a paper copy sent out to you please request one by emailing us at 

As a thank you, all completed survey's will be entered into a prize draw for your chance to win a £50 voucher to a shop of your choice.  You can complete the survey anonymously but, please note, we can only enter your survey into the draw if you have provided your contact details. 

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