Skip to Main Content

Return to Noticeboard Stories

Annual Assurance Statement

“We have said in our Annual Assurance Statement that we have improvements to make in relation to gas safety. We want to provide you with more information about what this means. Gas servicing should be done at least every 12 months for each tenancy where there is gas in the home. During our performance reporting year 2020/21 we told you that we missed 139 services due to covid and challenges with obtaining access. Before this only 1 late gas service occurred in the previous 6 years.    

 

This current year, from April 2021 to mid-October 2021 we missed the 12 month anniversary date and completed the service late for around 200 homes. We want to assure you that we now have a valid gas safety certificate for every one of our homes. We have reviewed our processes, worked closely with our gas contractor City Technical Services and put a range of improvement actions in place. One of the things we have done is create a more robust system to ensure that we allow more time before the 12 month deadline to get access to homes. We take your safety very seriously and we want to continue to work with you to complete your annual service on time every time. Whilst the pandemic continues to impact on access to your homes, when you receive a letter please respond immediately. “          

 

You can read our assurace statement here

 

SFHA Logo   Customer Service Excellence   Disability Confident   Happy To Translate   Tech Charter logo