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2023 Customer Satisfaction Survey

Your voice, More choice: Building our community together.

Clyde Valley Group is committed to listening to customers and acting on their views to help us shape our services to you, our customers.


In our continuous effort to provide the best possible services, Clyde Valley Group is excited to announce our 2023 Annual Satisfaction Survey that places our customers' opinions at the forefront of our decision-making process. We recognise that your insights are invaluable in our journey to enhance our services, and we are dedicated to creating an environment that truly caters to your needs.


Introducing the Customer Satisfaction Survey by Research Resource

 To effectively gather and analyse your opinions, we have partnered with an independent market research company, Research Resource. This collaboration aims to conduct a comprehensive customer satisfaction survey on our behalf, starting from 25th September. This survey is designed to delve into your experiences and perceptions of the services we provide, as well as your satisfaction with your home and neighbourhood.


Your Voice Matters

 We believe that every customer's perspective is essential in shaping the future of our services. This telephone survey is a valuable opportunity for you to share your candid thoughts and experiences with us. By participating, you contribute directly to the enhancements we will make to better meet your needs and expectations.


How You Can Participate

 Your participation in the survey is crucial to its success. You may receive a telephone call from Research Resource who will conduct the survey with you. Your feedback will remain anonymous and confidential, ensuring that you can express your opinions freely.


Grateful for Your Honesty

 Your time and honesty are greatly appreciated as we work to make positive changes. Your feedback will drive our actions, as we seek to create an environment where our services align seamlessly with your preferences.

 At Clyde Valley Group our commitment to delivering exceptional services is unwavering. The customer satisfaction survey by Research Resource marks an ongoing step fostering a stronger partnership with you, our valued customers. Your insights will shape our journey as we strive to create a community that reflects your needs and aspirations.


Thank you.

 For any inquiries or assistance related to the survey, please do not hesitate to contact our dedicated Contact Centre team on 01698 268 855


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