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Revenue - update 10.07.2020

In response to the public health crisis, the Scottish Government passed an emergency law to protect tenants from eviction during the pandemic. The legislation requires landlords to give longer notice periods to tenants, of up to six months, where they intend to take legal action in the Sheriff Court to re-possess a property and end a tenancy.

 We have been working with our tenants who have been experiencing financial difficulty during this time to offer support, guidance and reassurance, however, there are a small proportion of tenants who were in arrears prior to lockdown on 23rd March 2020 and who have not made contact with any of our services for support or guidance. 

Over the coming weeks we will be trying to engage with those households who we haven’t been able to get in touch with and those who have not contacted us to try and provide advice, assistance and support again before progressing with legal action.  If you have been in contact with us and made an arrangement this will not impact you. 

If you require advice and support please get in touch by calling us on 01698 268855, our team of experienced officers are here to help.


 If you need any help or advice with your rent account or if you are worried about a change in circumstances due to loss of earnings, please contact our Rent team.  We can advise on what you can claim if you are unable to work due to you or someone in your household being ill or self-isolating. It is important you keep in touch with us if you are experiencing problems.

 Contact details for our team can be found on our contacts page

 If you normally come into our office to pay your rent or factoring account in cash please click Pay Rent

 You can continue to pay your rent in the following ways:

  • By telephone - just call 01698 268855 and choose Option 1
  • Use your Allpay card at any Post Office or Paypoint
  • On-line by visiting here.

Important info from the DWP 09.04.20


As the DWP works round the clock to cope with the unprecedented volume of new applications for Universal Credit, it is asking housing associations and co-operatives to highlight some crucial information to tenants via their communications channels.  

The DWP said it is working seven days a week to verify the claims that have been made, which may necessitate ringing the claimant. However, some claimants may not answer if the caller identification is either an 0800 number or if it appears as ‘private’ or ‘number withheld’. Claimants are being encouraged to maintain contact with the DWP via their online journal and, if answering a call, they should be fully satisfied that the caller is genuine. 

 In order to provide reassurance that the call is genuine, DWP staff will: 

  1. contact the customer via their Universal Credit Journal advising that DWP will be calling soon 
  2. provide the customer with the last three digits of their unique Universal Credit account code/number 
  3. provide the customer with the last three digits/letters of their postcode. 

DWP is asking claimants not to call it about their claim, as it wants to free up as much capacity to able to ring claimants if it needs to verify an application.  

A spokesperson from the DWP said: “The DWP is aware of customers trying to reach them for re-assurance on their claim, but they would like to concentrate on calling you, so please only call if you are unable to use Universal Credit online.’’ 

 Advice from the DWP can be found here

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