Your Health and Wellbeing are extremley important to us at Clyde Valley Housing Association. As your landlord we are doing everything we can to make sure we get you the help and support you need during the COVID-19 crisis. Over the next few weeks we are contacting our customers via email, text and through phone calls to check on your wellbeing. Please keep an eye on your texts and emails, your response will be very much appreciated.
Please contact a member of our Housing Team if you have a general tenancy enquiry.
Contact details can be found here
The team can offer help and advice on the following:
- General Tenancy enquiries;
- Reporting changes to your household
- Ending your Tenancy and Housing Options
- Tenancy changes (such as Successions, Assignations & Mutual Exchanges)
- Neighbour complaints
- Estate Issues
If you are concerned, about a vulnerable neighbour please let us know and we can provide you with advice and assistance.
If you need to apply for a Community Care Grant or Crisis Grant, please visit Scottish Welfare Fund - mygov.scot
Anti-social Behaviours complaints should in the first instance be reported to Police Scotland on 101 or the Local Authority Out of Hours Anti-Social Behaviour Teams on:
- South Lanarkshire Council 0800 242 024
- North Lanarkshire Council 0300 123 1382
- East Dunbartonshire Council 0300 1234510
Please be aware that under current circumstances, we may be limited in what we can do at this point in time, but we will always do our best to provide you with the best advice and assistance we can. Thank you for your patience.
We are now starting to let our vacant homes.
If you have been offered an existing empty property one of our Allocation Officers will be in touch with you soon to arrange a virtual ‘Allocation Visit’ using Whereby or telephone. This involves talking to you about your new home, sharing with you the tenancy agreement and other documents we require you to be aware of in relation to your new home and to answer any questions you may have. Once this part of the process is complete we will then make arrangements for you to view your new home along with one of our Officers. We will ensure that our letting process meets with Scottish Government Guidance in relation to social distancing, the Officer you meet will therefore be wearing PPE and will stay at least 2m away from you during the viewing.
At the viewing you will be given your tenancy agreement and other paperwork to sign along with the keys. You will become the tenant from this date and will be responsible for things like paying the rent. There is a considerable backlog of homes that we need to go through this process, we appreciate your support and patience while we do this.
If you have any questions or you would like further information in relation to our letting process then please contact a member of our Allocation Team on 01698 268855.